In our fast-paced world, sometimes picking up the phone is the best way to ensure proper communication and get a problem resolved for our clients. Here are some pro tips to help spend less time on hold and put more time back into your business:
– Save yourself some frustration. At the beginning of the call, inform the agent of a call back number they can reach you at if for some reason you become disconnected.
– Request the agent ID number and record details of your conversation either on a note-taking device or on paper.
– Plan your call time during normal business hours and non-public holidays.
– Check the anticipated wait times to speak to a CRA agent.
– You will also want to have all the following on hand:
– Business number (BN).
– The full legal name of the business.
– Telephone number.
– Complete mailing address.
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